3683 Gorton Rd Corning , NY 14830 (607) 368-3004 dylandewert@live.com

Qualifications

• About 7 Years of technical experience and training
• Wide knowledge of computer systems and tactics
• Ability to quickly and efficiently diagnose computer issues
• Advanced hardware capabilities including thousands of computer repairs
• CCNA course completion
• Management Experience

Technical Skills Software • Windows MS DOS - 8.1 • Windows Server 2003- 2012R2 • Mac OSX Panther - Mavericks • Android OS and Apple iOS • Adobe Creative Suites CS2-5 and Acrobat • Microsoft Office Suite 97-2013 and 365 • Cisco IOS Hardware • Desktop, Laptop, mobile phone, and tablet • Standard and Home Server • Cisco Routers and Switches • Printers, Copiers, Fax machines • DSLR Cameras Work Experience Best Buy Oct 2009-Present Geek Squad Manager August 2013 – Present Responsibilities included and are not limited to the following • Direct management of all location based Geek Squad agents including Auto-Techs • Direct responsibility for Geek Squad all operations and business metrics • Responsible for locations overall customer satisfaction with the Geek Squad • Responsible for all individuals and product at location while MOD. • Handling of all customer issues, including and not limited to location based issues regarding Best Buy its services (Geek Squad) and affiliated vendors. • Opening and Closing store duties (Store Key Holder), included back office asset management Dylan DeWert Jr. 3683 Gorton Rd Corning , NY 14830 (607) 368-3004 dylandewert@live.com Geek Squad- Counter Intelligence Agent May 2011- Aug 2013 • Full computer diagnostics and repair • Direct contact with client data and sensitive information (Backing up and retrieval of data) • Daily tasks included fixing multiple client computers for an array of clientele, fixing customer issues, and counter agents duties • Other responsibilities included training of new hires, department metrics, client return time, and asset protection Geek Squad - Counter Operations Agent Dec 2010 – May 2011 • Worked the main Geek Squad counter, fielding technical questions, and phone calls • Quick Diagnosis of incoming client computer hardware and software issues • Daily Shipping and receiving of computers, mobile phones and home theater equipment • Setup new computers, computer related hardware, and handled most post repair operations • Responsible for client communications, and record keeping Geek Squad - Customer Service Agent May 2010 – Dec 2010 • Handled locations customer issues both service and non-service related • Answered the locations store line, offering light tech support and over the phone sales • Processed all incoming transactions,including sales, returns and testing of returned product Computer & Mobile Sales Associate Oct 2009 – May 2010 • Sold Geek Squad services, computer hardware, software and related products. • Responsible for department presentation, and stocking (completed product stock reports) • Managed Locations YouTube, and FaceBook pages • Responsible for department selling metrics, and customer experience Dylan DeWert Jr. 3683 Gorton Rd Corning , NY 14830 (607) 368-3004 dylandewert@live.com Men’s Wearhouse Feb 2008 – June 2009 Customer Services Associate • Provided customer assistance for special events such as weddings, and proms • Planned, ordered, and fitted multiple wedding parties apparel daily Education Corning Community College – Corning, NY Fall 2007- Spring 2009 Graduation Expected December 2014 Fall 2012 - Present Corning East High School – Corning, NY 2007 High School Diploma obtained References available upon request