3683 Gorton Rd Corning , NY 14830 (607) 368-3004 dylandewert@live.com

Qualifications

• About 7 Years of technical experience and training
• Wide knowledge of computer systems and tactics
• Ability to quickly and efficiently diagnose computer issues
• Advanced hardware capabilities including hundreds of computer repairs
• CCNA course completion
• Management Experience
  

Technical Skills

Software

• Windows MS DOS - 8.1
• Windows Server 2003- 2012R2
• Mac OSX Panther - Mavericks
• Android OS and Apple iOS
• Adobe Creative Suites CS2-5 and
• Acrobat
• Microsoft Office Suite 97-2013 and 365
• Cisco IOS

Hardware

• Desktop, Laptop, mobile phone, and tablets
• Standard and Home Server
• Cisco Routers and Switches
• Printers, Copiers, Fax machines
• DSLR Cameras

Work Experience

Best Buy
Oct 2009-Present

Geek Squad Manager August 2013 – Present

Responsibilities included and are not limited to the following

• Direct management of all location based Geek Squad agents including Auto-Techs
• Direct responsibility for Geek Squad all operations and business metrics
• Responsible for locations overall customer satisfaction with the Geek Squad
• Responsible for all individuals and product at location while MOD.
• Handling of all customer issues, including and not limited to location based issues
• regarding Best Buy its services (Geek Squad) and affiliated vendors.
• Opening and Closing store duties (Store Key Holder), included back office asset
• management

Geek Squad- Counter Intelligence Agent May 2011- Aug 2013

• Full computer diagnostics and repair
• Direct contact with client data and sensitive information (Backing up and retrieval of
• data)
• Daily tasks included fixing multiple client computers for an array of clientele, fixing
• customer issues, and counter agents duties
• Other responsibilities included training of new hires, department metrics, client
• return time, and asset protection

Geek Squad - Counter Operations Agent Dec 2010 – May 2011

• Worked the main Geek Squad counter, fielding technical questions, and phone calls
• Quick Diagnosis of incoming client computer hardware and software issues
• Daily Shipping and receiving of computers, mobile phones and home theater
• equipment
• Setup new computers, computer related hardware, and handled most post repair
• operations
• Responsible for client communications, and record keeping

Geek Squad - Customer Service Agent May 2010 – Dec 2010

• Handled locations customer issues both service and non-service related
• Answered the locations store line, offering light tech support and over the phone
• sales
• Processed all incoming transactions,including sales, returns and testing of returned
• product

Computer & Mobile Sales Associate Oct 2009 – May 2010

• Sold Geek Squad services, computer hardware, software and related products.
• Responsible for department presentation, and stocking (completed product stock
• reports)
• Managed Locations YouTube, and FaceBook pages
• Responsible for department selling metrics, and customer experience

Men’s Wearhouse Feb 2008 – June 2009
Customer Services Associate

• Provided customer assistance for special events such as weddings, and proms
• Planned, ordered, and fitted multiple wedding parties apparel daily

Education

Corning Community College – Corning, NY (Fall 2007- Spring 2009) (Fall 2012 - Present)
Graduation Expected December 2014

Corning East High School – Corning, NY
High School Diploma obtained June 2007

References available upon request