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====== Dylan DeWert Jr. ======

3683 Gorton Rd Corning , NY 14830 (607) 368-3004
[[dylandewert@live.com]] \\
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**__Qualifications__** \\

  *  About 7 Years of technical experience and training
  *  Wide knowledge of computer systems and tactics
  *  Ability to quickly and efficiently diagnose computer issues
  *  Advanced hardware capabilities including hundreds of computer repairs
  *  CCNA course completion
  *  Management Experience\\
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**__Technical Skills__**\\
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**//Software//**
  *  Windows MS DOS - 8.1
  *  Windows Server 2003- 2012R2
  *  Mac OSX Panther - Mavericks
  *  Android OS and Apple iOS
  *  Adobe Creative Suites CS2-5 and
  * Acrobat
  *  Microsoft Office Suite 97-2013 and 365
  *  Cisco IOS
**//Hardware//**
  *  Desktop, Laptop, mobile phone, and tablets
  *  Standard and Home Server
  *  Cisco Routers and Switches
  *  Printers, Copiers, Fax machines
  *  DSLR Cameras
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**__Work Experience__**\\
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//Best Buy//  \\                                    Oct 2009-Present\\

__Geek Squad Manager__ August 2013 – Present\\
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//Responsibilities included and are not limited to the following//\\
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  *  Direct management of all location based Geek Squad agents including Auto-Techs
  *  Direct responsibility for Geek Squad all operations and business metrics
  *  Responsible for locations overall customer satisfaction with the Geek Squad
  *  Responsible for all individuals and product at location while MOD.
  *  Handling of all customer issues, including and not limited to location based issues
  * regarding Best Buy its services (Geek Squad) and affiliated vendors.
  *  Opening and Closing store duties (Store Key Holder), included back office asset
  * management

__Geek Squad- Counter Intelligence Agent__ May 2011- Aug 2013\\
  *  Full computer diagnostics and repair
  * Direct contact with client data and sensitive information (Backing up and retrieval of
  * data)
  *  Daily tasks included fixing multiple client computers for an array of clientele, fixing
  * customer issues, and counter agents duties
  *  Other responsibilities included training of new hires, department metrics, client
  * return time, and asset protection
__Geek Squad - Counter Operations Agent__ Dec 2010 – May 2011\\
  *  Worked the main Geek Squad counter, fielding technical questions, and phone calls
  *  Quick Diagnosis of incoming client computer hardware and software issues
  *  Daily Shipping and receiving of computers, mobile phones and home theater
  * equipment
  *  Setup new computers, computer related hardware, and handled most post repair
  * operations
  *  Responsible for client communications, and record keeping
__Geek Squad - Customer Service Agent__ May 2010 – Dec 2010\\
  *  Handled locations customer issues both service and non-service related
  *  Answered the locations store line, offering light tech support and over the phone
  * sales
  *  Processed all incoming transactions,including sales, returns and testing of returned
  * product
__Computer & Mobile Sales Associate__ Oct 2009 – May 2010\\
  *  Sold Geek Squad services, computer hardware, software and related products.
  *  Responsible for department presentation, and stocking (completed product stock
  * reports)
  *  Managed Locations YouTube, and FaceBook pages
  *  Responsible for department selling metrics, and customer experience

__Men’s Wearhouse__ Feb 2008 – June 2009\\
Customer Services Associate
  *  Provided customer assistance for special events such as weddings, and proms
  *  Planned, ordered, and fitted multiple wedding parties apparel daily
**__Education__**\\
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Corning Community College – Corning, NY (Fall 2007- Spring
2009) (Fall 2012
- Present)\\
//Graduation Expected December 2014// \\
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Corning East High School – Corning, NY\\
//High School Diploma obtained June 2007//\\
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 //References available upon request//
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