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--- user:ddewert1:resume [2014/09/04 07:35] – created ddewert1
+++ user:ddewert1:resume [2014/09/04 20:22] (current) – fixed minor formatting issues ddewert1
@@ Line 4: / Line 4: @@
 [[dylandewert@live.com]] \\
 \\
-__Qualifications__ \\
+**__Qualifications__** \\
   *  About 7 Years of technical experience and training
   *  Wide knowledge of computer systems and tactics
   *  Ability to quickly and efficiently diagnose computer issues
-  *  Advanced hardware capabilities including thousands of computer repairs
+  *  Advanced hardware capabilities including hundreds of computer repairs
   *  CCNA course completion
-  *  Management Experience
+  *  Management Experience\\
+\\
+**__Technical Skills__**\\
+\\
+**//Software//**
+  *  Windows MS DOS - 8.1
+  *  Windows Server 2003- 2012R2
+  *  Mac OSX Panther - Mavericks
+  *  Android OS and Apple iOS
+  *  Adobe Creative Suites CS2-5 and
+  * Acrobat
+  *  Microsoft Office Suite 97-2013 and 365
+  *  Cisco IOS
+**//Hardware//**
+  *  Desktop, Laptop, mobile phone, and tablets
+  *  Standard and Home Server
+  *  Cisco Routers and Switches
+  *  Printers, Copiers, Fax machines
+  *  DSLR Cameras
+\\
+**__Work Experience__**\\
+\\
+//Best Buy//  \\                                    Oct 2009-Present\\
-Technical Skills
+__Geek Squad Manager__ August 2013 – Present\\
-Software
+\\
-• Windows MS DOS - 8.1
+//Responsibilities included and are not limited to the following//\\
-• Windows Server 2003- 2012R2
+\\
-• Mac OSX Panther - Mavericks
+  *  Direct management of all location based Geek Squad agents including Auto-Techs
-• Android OS and Apple iOS
+  *  Direct responsibility for Geek Squad all operations and business metrics
-• Adobe Creative Suites CS2-5 and
+  *  Responsible for locations overall customer satisfaction with the Geek Squad
-Acrobat
+  *  Responsible for all individuals and product at location while MOD.
-• Microsoft Office Suite 97-2013 and
+  *  Handling of all customer issues, including and not limited to location based issues
+  * regarding Best Buy its services (Geek Squad) and affiliated vendors.
-• Cisco IOS
+  *  Opening and Closing store duties (Store Key Holder), included back office asset
-Hardware
+  * management
-• Desktop, Laptop, mobile phone, and
-tablet
+__Geek Squad- Counter Intelligence Agent__ May 2011- Aug 2013\\
-• Standard and Home Server
+  *  Full computer diagnostics and repair
-• Cisco Routers and Switches
+  * Direct contact with client data and sensitive information (Backing up and retrieval of
-• Printers, Copiers, Fax machines
+  * data)
-• DSLR Cameras
+  *  Daily tasks included fixing multiple client computers for an array of clientele, fixing
-Work Experience
+  * customer issues, and counter agents duties
-Best Buy Oct 2009-Present
+  *  Other responsibilities included training of new hires, department metrics, client
-Geek Squad Manager August 2013 – Present
+  * return time, and asset protection
-Responsibilities included and are not limited to the following
+__Geek Squad - Counter Operations Agent__ Dec 2010 – May 2011\\
-• Direct management of all location based Geek Squad agents including Auto-Techs
+  *  Worked the main Geek Squad counter, fielding technical questions, and phone calls
-• Direct responsibility for Geek Squad all operations and business metrics
+  *  Quick Diagnosis of incoming client computer hardware and software issues
-• Responsible for locations overall customer satisfaction with the Geek Squad
+  *  Daily Shipping and receiving of computers, mobile phones and home theater
-• Responsible for all individuals and product at location while MOD.
+  * equipment
-• Handling of all customer issues, including and not limited to location based issues
+  *  Setup new computers, computer related hardware, and handled most post repair
-regarding Best Buy its services (Geek Squad) and affiliated vendors.
+  * operations
-• Opening and Closing store duties (Store Key Holder), included back office asset
+  *  Responsible for client communications, and record keeping
-management
+__Geek Squad - Customer Service Agent__ May 2010 – Dec 2010\\
-Dylan DeWert Jr.
+  *  Handled locations customer issues both service and non-service related
-Gorton Rd Corning , NY 14830 (607) 368-3004
+  *  Answered the locations store line, offering light tech support and over the phone
-dylandewert@live.com
+  * sales
-Geek Squad- Counter Intelligence Agent May 2011- Aug 2013
+  *  Processed all incoming transactions,including sales, returns and testing of returned
-• Full computer diagnostics and repair
+  * product
-• Direct contact with client data and sensitive information (Backing up and retrieval of
+__Computer & Mobile Sales Associate__ Oct 2009 – May 2010\\
-data)
+  *  Sold Geek Squad services, computer hardware, software and related products.
-• Daily tasks included fixing multiple client computers for an array of clientele, fixing
+  *  Responsible for department presentation, and stocking (completed product stock
-customer issues, and counter agents duties
+  * reports)
-• Other responsibilities included training of new hires, department metrics, client
+  *  Managed Locations YouTube, and FaceBook pages
-return time, and asset protection
+  *  Responsible for department selling metrics, and customer experience
-Geek Squad - Counter Operations Agent Dec 2010 – May 2011
-• Worked the main Geek Squad counter, fielding technical questions, and phone calls
+__Men’s Wearhouse__ Feb 2008 – June 2009\\
-• Quick Diagnosis of incoming client computer hardware and software issues
-• Daily Shipping and receiving of computers, mobile phones and home theater
-equipment
-• Setup new computers, computer related hardware, and handled most post repair
-operations
-• Responsible for client communications, and record keeping
-Geek Squad - Customer Service Agent May 2010 – Dec 2010
-• Handled locations customer issues both service and non-service related
-• Answered the locations store line, offering light tech support and over the phone
-sales
-• Processed all incoming transactions,including sales, returns and testing of returned
-product
-Computer & Mobile Sales Associate Oct 2009 – May 2010
-• Sold Geek Squad services, computer hardware, software and related products.
-• Responsible for department presentation, and stocking (completed product stock
-reports)
-• Managed Locations YouTube, and FaceBook pages
-• Responsible for department selling metrics, and customer experience
-Dylan DeWert Jr.
-Gorton Rd Corning , NY 14830 (607) 368-3004
-dylandewert@live.com
-Men’s Wearhouse Feb 2008 – June 2009
 Customer Services Associate
-• Provided customer assistance for special events such as weddings, and proms
+  *  Provided customer assistance for special events such as weddings, and proms
-• Planned, ordered, and fitted multiple wedding parties apparel daily
+  *  Planned, ordered, and fitted multiple wedding parties apparel daily
-Education
+**__Education__**\\
-Corning Community College – Corning, NY Fall 2007- Spring
+\\
+Corning Community College – Corning, NY (Fall 2007- Spring
-Graduation Expected December 2014 Fall 2012
+) (Fall 2012
-- Present
+- Present)\\
-Corning East High School – Corning, NY
+//Graduation Expected December 2014// \\
+\\
-High School Diploma obtained
+Corning East High School – Corning, NY\\
-References available upon request
+//High School Diploma obtained June 2007//\\
+\\
+ //References available upon request//
+\\

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