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William Allen
7229 County Route 13 apt 202
Bath, NY 14810
(607) 661-2072
wallen69@hotmail.com
Experience:
* Router and Switch set up and configuration, including VLANS, Trunking, Sub interfaces, RIP, EIGRP, OSPF, IPV4, IPV6
Have disassembled and reassembled a PC
Modify and utilize answer files for unattended install of Windows 7 and 8
Programming using VBScript
Set up and used WDS, WSUS, DHCP, and Hyper V roles on Server 2008 and 2012
Command line use with DOS and some UNIX/LINUX
RAID setup
Customer service: Focus on customer satisfaction, dealt with difficult/upset customers regularly
Work independently or as part of a team in a fast paced environment
Scheduling and time keeping for employees
Tracking employee progress daily with direct feedback
Skill management and skill building
HR issues, attrition meetings, employee correctives and termination
Ran the OCP department (Sitel)
Trained new hire classes, weekly training of agents
