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**William Allen**\\ 7229 County Route 13 apt 202\\ Bath, NY 14810\\ (607) 661-2072\\ wallen69@hotmail.com\\ \\ \\ **Experience:**\\ Router and Switch set up and configuration, including VLANS, Trunking, Sub interfaces, RIP, EIGRP, OSPF, IPV4, IPV6\\ Have disassembled and reassembled a PC\\ Modify and utilize answer files for unattended install of Windows 7 and 8\\ Programming using VBScript\\ Set up and used WDS, WSUS, DHCP, and Hyper V roles on Server 2008 and 2012\\ Command line use with DOS and some UNIX/LINUX\\ RAID setup\\ Customer service: Focus on customer satisfaction, dealt with difficult/upset customers regularly\\ Work independently or as part of a team in a fast paced environment\\ Scheduling and time keeping for employees\\ Tracking employee progress daily with direct feedback\\ Skill management and skill building\\ HR issues, attrition meetings, employee correctives and termination\\ Ran the OCP department (Sitel)\\ Trained new hire classes, weekly training of agents\\ \\ **Qualifications:**\\ Adapts to change efficiently and learns quickly\\ Experience with Microsoft Windows XP, 7, and 8; Server 2008 and 2012\\ Experienced in Microsoft Word, Excel, Outlook, KRONOS, IEX Timekeeping, QFINITY, Business Objects\\ Problem solving skills\\ Excellent verbal and written communication skills\\ Leadership training\\ Dependable, flexible availability\\ \\ **Professional Experience:**\\ __Networking Lab Assistant__ – October 2013 – Present\\ Work Study job in a networking Lab at CCC.  Responsible for maintaining working equipment in two Lab rooms.  Make sure the Labs are neat and clean.  Inventory supplies.  Work on special projects as needed; for example, set up WDS and DHCP on a server, create an image and push to lab PCs with WDS.\\ \\ __UPS__ – May 2013 – Present\\ Unload trucks as they return from deliveries.  Load packages into trailer.  Wash and clean trucks.\\ \\ __SITEL__ - October 2008 - December 2010 - Coach\\ Answer inbound customer calls and ensure customer satisfaction using problem solving techniques and excellent customer service skills. Managed the day to day operations on the floor. Dealt directly with the employees to handle their needs and concerns. Kept track of employee records, timekeeping, payroll checks, and employee performance, customer service research, quality control\\ \\ __Previous experience__ - Ability to work individually.  Have been in charge of the ordering and managing of inventory as well as cleanliness for a kitchen.  Organization skills, Problem solving skills, Can work under pressure, Store maintenance\\ \\ **Education:**\\ __Corning Community College__ – January 2013 – Present:  Enrolled in Information Technology – Computer Networking program\\ __SUNY Oswego__- September 1999 - May 2001: Studied math and science.\\ Regents diploma from Haverling High School- June 1999