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Objective To take on responsibilities as a Process Tech with IT related functions to utilize my work experience and new skills to coincide with the department needs.

Professional Summary

1. Expert level desktop support.
2. Networking support, wired and wireless.
3. Researching and Analyzing new computing devices.
4. Writing documentation.
5. Negotiating with vendors to get better pricing.

Skills: Computers: Dell, Apple, HP, Toshiba, ASUS, Acer, IBM, POS Stations. Mobile Devices: Laptops, Smart Phones and Tablets.

Operating System: Pre-Windows 7, Windows 8, Windows Server, Mac OS. Software: Autocad 2013, Cimco Edit, Office 2010, MS Project, MS Publisher, Autocad 2013.

Professional: Vendor Management, Process Analysis and Customer Management, Project Management, Help Desk, Audio/Visual, Remote Support.

Education: Corning Community College: Currently enrolled in Computer Information Science program. Elmira College: Under graduate degree in Business Administration/Management 1990

Employment History: Cornell University, Student Academic Services (SAS): 07/01/2011 to 2/8/2012 Senior Desktop Support Tech

1. Provided desktop computer, A/V support for SAS department staff on a daily basis.
2. Provided support on Point of Sale (POS) systems.
3. Managed computers and users in Cornell Active Directory

Cornell University, Athletics and Physical Education: 02/2008 to 06/30/2011 Assistant IT Support

1. Provided desktop support for Athletic department staff on a daily basis.
2. Assisted with the setup of audio/visual in conference rooms.
3. Managed user accounts in department file sharing server.
4. Managed a backup system for computers within Athletics and PE.
5. Installed and configured various software packages for users.

Independent Consultant: 7/2005 to 2/2008

Corning Incorporated, (CTG Contract) 08/2004 to 6/2005

Desktop Analyst

1. Performed asset management and inventory tasks.
2. Provided technical support for HQ and internal customers.
3. Designed an internal process to gather information for deployment.
4. Imaged, configured, and deployed laptops and desktop PCs.
5. Provided individual training with customer.

Corning Incorporated, (CTG Contract Position) 08/2003 to 10/2003

Desktop Analyst Completed a short term project on software upgrades.

Corning Incorporated, Science & Technology (S&T) 04/1997 to 06/2002

Project Analyst

1. Worked with system developers to complete projects to use Palm OS bar-code devices to automate a manual asset management system and to capture real time laboratory equipment inspection data.
2. Completed a project as a Project leader to select a desktop PC vendor.
3. Created, developed, and published a website for an IT Mobile Computing.
4. Built and implemented corporate standard images for PCs and laptops.
5. Directed a team of five technical supports staff in Mobile Computing.
6. Researched, tested, piloted and recommended computing/wireless devices.
7. Negotiated with hardware vendors to provide new devices for testing.
8. Created training documentation.
9. Integrated computer systems for the Corning Inc., UK Research Center.
10. Provided Level 1 & 2 technical support for hardware and software.

Cornell University, Human Ecology, Ithaca, NY 12/90 - 3/97

Computer Technician

1. Provided technical support for Novell networked PCs, Macs and printers.
2. Provided in-house training and support for e-mail systems.

ACCREDITATION:

1. DATA TECH Institute, Advanced Troubleshooting and Repair for PCs
2. DALE CARNEGIE TRAINING, Dale Carnegie Communication Course
3. College Center of the Finger Lakes, Dimension of Leadership 1
4. College Center of the Finger Lakes, Business Communication Training
5. College Center of the Finger Lakes, Project Management 1 Training