Objective
To take on responsibilities as a Process Tech with IT related functions to utilize my work experience and new skills to coincide with the department needs.
Professional Summary
- Expert level desktop support.
- Networking support, wired and wireless.
- Researching and Analyzing new computing devices.
- Writing documentation.
- Negotiating with vendors to get better pricing.
Skills: Computers: Dell, Apple, HP, Toshiba, ASUS, Acer, IBM, POS Stations. Mobile Devices: Laptops, Smart Phones and Tablets.
Operating System: Pre-Windows 7, Windows 8, Windows Server, Mac OS. Software: Autocad 2013, Cimco Edit, Office 2010, MS Project, MS Publisher, Autocad 2013.
Professional: Vendor Management, Process Analysis and Customer Management, Project Management, Help Desk, Audio/Visual, Remote Support.
Education: Corning Community College: Currently enrolled in Computer Information Science program. Elmira College: Under graduate degree in Business Administration/Management 1990
Employment History: Cornell University, Student Academic Services: 07/11 - 2/12
Senior Desktop Support Tech
- Provided desktop computer, A/V support for SAS department staff on a daily basis.
- Provided support on Point of Sale (POS) systems.
- Managed computers and users in Cornell Active Directory
Cornell University, Athletics and Physical Education: 02/08 - 06/11
Assistant IT Support
- Provided desktop support for Athletic department staff on a daily basis.
- Assisted with the setup of audio/visual in conference rooms.
- Managed user accounts in department file sharing server.
- Managed a backup system for computers within Athletics and PE.
- Installed and configured various software packages for users.
Independent Consultant: 7/05 - 2/08
Corning Incorporated, (CTG Contract) 08/04 - 6/05
Desktop Analyst
- Performed asset management and inventory tasks.
- Provided technical support for HQ and internal customers.
- Designed an internal process to gather information for deployment.
- Imaged, configured, and deployed laptops and desktop PCs.
- Provided individual training with customer.
Corning Incorporated, (CTG Contract Position) 08/03 - 10/03
Desktop Analyst Completed a short term project on software upgrades.
Corning Incorporated, Science & Technology (S&T) 04/97 - 06/02
Project Analyst
- Worked closely with software developers to complete projects using Palm bar-code devices.
- Automated manual asset management and capturing real time laboratory inspection data.
- Completed a project as a Project leader to select a desktop PC vendor.
- Created, developed, and published a website for an IT Mobile Computing.
- Built and implemented corporate standard images for PCs and laptops.
- Directed a team of five technical supports staff in Mobile Computing.
- Researched, tested, piloted and recommended computing/wireless devices.
- Negotiated with hardware vendors to provide new devices for testing.
- Created training documentation.
- Integrated computer systems for the Corning Inc., UK Research Center.
- Provided Level 1 & 2 technical support for hardware and software.
Cornell University, Human Ecology, Ithaca, NY 12/90 - 3/97
Computer Technician
- Provided technical support for Novell networked PCs, Macs and printers.
- Provided in-house training and support for e-mail systems.
ACCREDITATION:
- DATA TECH Institute, Advanced Troubleshooting and Repair for PCs
- DALE CARNEGIE TRAINING, Dale Carnegie Communication Course
- College Center of the Finger Lakes, Dimension of Leadership 1
- College Center of the Finger Lakes, Business Communication Training
- College Center of the Finger Lakes, Project Management 1 Training