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user:stiwari1:resume [2014/09/03 17:41] – stiwari1user:stiwari1:resume [2014/09/04 00:50] (current) – stiwari1
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 To take on responsibilities as a Process Tech with IT related functions to utilize my work experience and new skills to coincide with the department needs. To take on responsibilities as a Process Tech with IT related functions to utilize my work experience and new skills to coincide with the department needs.
  
-Professional Summary:+**Professional Summary**
   - Expert level desktop support.   - Expert level desktop support.
   - Networking support, wired and wireless.   - Networking support, wired and wireless.
Line 11: Line 11:
  
 **Skills:** **Skills:**
-Computers: Dell, Apple, HP, Toshiba, ASUS, Acer, IBM, POS Stations.+**Computers:** Dell, Apple, HP, Toshiba, ASUS, Acer, IBM, POS Stations.
 Mobile Devices: Laptops, Smart Phones and Tablets. Mobile Devices: Laptops, Smart Phones and Tablets.
  
-Operating System:  Pre-Windows 7, Windows 8, Windows Server, Mac OS.+**Operating System:**  Pre-Windows 7, Windows 8, Windows Server, Mac OS.
 Software: Autocad 2013, Cimco Edit, Office 2010, MS Project, MS Publisher, Autocad 2013. Software: Autocad 2013, Cimco Edit, Office 2010, MS Project, MS Publisher, Autocad 2013.
  
-Professional: Vendor Management, Process Analysis and Customer Management, Project Management, Help Desk, Audio/Visual, Remote Support.+**Professional:** Vendor Management, Process Analysis and Customer Management, Project Management, Help Desk, Audio/Visual, Remote Support.
  
- EDUCATION+**Education**:
 Corning Community College: Currently enrolled in Computer Information Science program. Corning Community College: Currently enrolled in Computer Information Science program.
 Elmira College: Under graduate degree in Business Administration/Management 1990 Elmira College: Under graduate degree in Business Administration/Management 1990
  
- Employment History: + **Employment History**: 
-Cornell University, Student Academic Services (SAS): 07/01/2011 to 2/8/2012 +**Cornell University**, Student Academic Services: 07/11 - 2/12
-Senior Desktop Support Tech +
-Provided desktop computer, A/V support for SAS department staff on a daily basis. +
-Provided support on Point of Sale (POS) systems. +
-Managed computers and users in Cornell Active Directory+
  
-Cornell University, Athletics and Physical Education: 02/2008 to 06/30/2011 +**Senior Desktop Support Tech** 
-Assistant IT Support +  - Provided desktop computer, A/V support for SAS department staff on a daily basis. 
-Provided desktop support for Athletic department staff on a daily basis. +  - Provided support on Point of Sale (POS) systems. 
-Assisted with the setup of audio/visual in conference rooms. +  - Managed computers and users in Cornell Active Directory
-Managed user accounts in department file sharing server. +
-Managed a backup system for computers within Athletics and PE. +
-Installed and configured various software packages for users.+
  
-Independent Consultant:   7/2005 to 2/2008+**Cornell University**, Athletics and Physical Education:  02/08 - 06/11
  
-Corning Incorporated, (CTG Contract) 08/2004 to 6/2005 +**Assistant IT Support** 
-Desktop Analyst +  - Provided desktop support for Athletic department staff on a daily basis. 
-Performed asset management and inventory tasks. +  - Assisted with the setup of audio/visual in conference rooms. 
-Provided technical support for Corning Incorporated HQ and Shared Services internal customers. +  - Managed user accounts in department file sharing server. 
-Designed an internal process to gather information for deployment. +  - Managed a backup system for computers within Athletics and PE. 
-Imaged and configured Laptops and Desktop PCs for individual customer. +  - Installed and configured various software packages for users.
-Deployed computers and provided training with customer.+
  
-Corning Incorporated, (CTG Contract Position) 08/2003 to 10/2003 +**Independent Consultant**:  7/05 - 2/08 
-Desktop Analyst+ 
 +**Corning Incorporated**, (CTG Contract) 08/04 - 6/05 
 + 
 +**Desktop Analyst** 
 +  - Performed asset management and inventory tasks. 
 +  - Provided technical support for HQ and internal customers. 
 +  - Designed an internal process to gather information for deployment. 
 +  - Imaged, configured, and deployed laptops and desktop PCs. 
 +  - Provided individual training with customer. 
 + 
 +**Corning Incorporated**, (CTG Contract Position) 08/03 - 10/03 
 + 
 +**Desktop Analyst**
 Completed a short term project on software upgrades. Completed a short term project on software upgrades.
  
-Corning Incorporated, Science & Technology (S&T) 04/1997 to 06/2002  +**Corning Incorporated**, Science & Technology (S&T) 04/97 - 06/02 
-Project Analyst +  
-Worked with system developers to complete projects to use Palm OS bar-code devices to automate a manual asset management system and to capture real time laboratory equipment inspection data. +**Project Analyst** 
-Completed a project as a Project leader to select a desktop PC vendor. +  - Worked closely with software developers to complete projects using Palm bar-code devices. 
-Created, developed, and published a website for an IT Mobile Computing. +  - Automated manual asset management and capturing real time laboratory inspection data. 
-Built and implemented corporate standard images for PCs and laptops.  +  - Completed a project as a Project leader to select a desktop PC vendor. 
-Directed a team of five technical supports staff in Mobile Computing. +  - Created, developed, and published a website for an IT Mobile Computing. 
-Researched, tested, piloted and recommended wireless products, mobile and desktop computers. +  - Built and implemented corporate standard images for PCs and laptops. 
-Negotiated with hardware vendors to provide new devices for testing. +  - Directed a team of five technical supports staff in Mobile Computing. 
-Created training documentation. +  - Researched, tested, piloted and recommended computing/wireless devices. 
-Integrated computer systems for the Corning Inc., UK Research Center on timely manner. +  - Negotiated with hardware vendors to provide new devices for testing. 
-Provided Level 1 & 2 technical support.+  - Created training documentation. 
 +  - Integrated computer systems for the Corning Inc., UK Research Center. 
 +  - Provided Level 1 & 2 technical support for hardware and software. 
 + 
 +**Cornell University**, Human Ecology, Ithaca, NY 12/90 - 3/97
  
-Cornell University  +**Computer Technician** 
-Human Ecology, Ithaca, NY  +  - Provided technical support for Novell networked PCs, Macs and printers. 
-Computer Technician 1991 to 1997 +  - Provided in-house training and support for e-mail systems.
-Provided technical support for Novell networked PCs, Macs and printers. +
-Provided in-house training and support for e-mail systems.+
  
-ACCREDITATION +**ACCREDITATION**: 
-DATA TECH Institute, Advanced Troubleshooting and Repair for PCs +  - DATA TECH Institute, Advanced Troubleshooting and Repair for PCs 
-DALE CARNEGIE TRAINING, Dale Carnegie Communication Course +  - DALE CARNEGIE TRAINING, Dale Carnegie Communication Course 
-College Center of the Finger Lakes, Dimension of Leadership 1 +  - College Center of the Finger Lakes, Dimension of Leadership 1 
-College Center of the Finger Lakes, Business Communication Training +  - College Center of the Finger Lakes, Business Communication Training 
-College Center of the Finger Lakes, Project Management 1 Training+  - College Center of the Finger Lakes, Project Management 1 Training
user/stiwari1/resume.1409766080.txt.gz · Last modified: 2014/09/03 17:41 by stiwari1

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