William Allen
7229 County Route 13 apt 202
Bath, NY 14810
(607) 661-2072
wallen69@hotmail.com


Experience:
Router and Switch set up and configuration, including VLANS, Trunking, Sub interfaces, RIP, EIGRP, OSPF, IPV4, IPV6
Have disassembled and reassembled a PC
Modify and utilize answer files for unattended install of Windows 7 and 8
Programming using VBScript
Set up and used WDS, WSUS, DHCP, and Hyper V roles on Server 2008 and 2012
Command line use with DOS and some UNIX/LINUX
RAID setup
Customer service: Focus on customer satisfaction, dealt with difficult/upset customers regularly
Work independently or as part of a team in a fast paced environment
Scheduling and time keeping for employees
Tracking employee progress daily with direct feedback
Skill management and skill building
HR issues, attrition meetings, employee correctives and termination
Ran the OCP department (Sitel)
Trained new hire classes, weekly training of agents

Qualifications:
Adapts to change efficiently and learns quickly
Experience with Microsoft Windows XP, 7, and 8; Server 2008 and 2012
Experienced in Microsoft Word, Excel, Outlook, KRONOS, IEX Timekeeping, QFINITY, Business Objects
Problem solving skills
Excellent verbal and written communication skills
Leadership training
Dependable, flexible availability

Professional Experience:
Networking Lab Assistant – October 2013 – Present
Work Study job in a networking Lab at CCC. Responsible for maintaining working equipment in two Lab rooms. Make sure the Labs are neat and clean. Inventory supplies. Work on special projects as needed; for example, set up WDS and DHCP on a server, create an image and push to lab PCs with WDS.

UPS – May 2013 – Present
Unload trucks as they return from deliveries. Load packages into trailer. Wash and clean trucks.

SITEL - October 2008 - December 2010 - Coach
Answer inbound customer calls and ensure customer satisfaction using problem solving techniques and excellent customer service skills. Managed the day to day operations on the floor. Dealt directly with the employees to handle their needs and concerns. Kept track of employee records, timekeeping, payroll checks, and employee performance, customer service research, quality control

Previous experience - Ability to work individually. Have been in charge of the ordering and managing of inventory as well as cleanliness for a kitchen. Organization skills, Problem solving skills, Can work under pressure, Store maintenance

Education:
Corning Community College – January 2013 – Present: Enrolled in Information Technology – Computer Networking program
SUNY Oswego- September 1999 - May 2001: Studied math and science.
Regents diploma from Haverling High School- June 1999