To utilize my experience and education to achieve the company’s mission and goals while realizing positive results and personal growth.

• MS Suite
• excellent communication skills
• able to work well with very strong personalities
• Measurable results with problem resolution.
• Knowledge in multiple platforms ( Windows/ Mac OS X / GNU/Linux ),
• Able to troubleshoot a variety of problems and provide a hands on approach to helping the end user.
• Bash Scripting
• C Programming
• Active Directory
• DNS

February 2013- Present Corning Community College Tutor of Computer Science Division

Assisting in the resolution of student learning difficulties within the Computer Science program. Identification and troubleshooting of problematic issues while providing the resources needed to create an environment of learning

April 2011- Present Lowe's Home Improvement Unload Associate

Collaborate with management and associates with inventory receiving, disbursement, and control. Providing excellent customer service during all business hours.

2010 - 2011 CQ Services Inc. Computer Repair Tech. / Front desk Customer Service

Provide customer assistance by diagnosing the problems right when they walk through the door. Gather information about the problem, log all information accordingly. Collaborate with co-workers to provide quick and thorough repair. Use of a variety of tools to remove malware and correct such issues as registry errors, rootkits, MBR problems, and other various windows exploits. Provide a detailed log of all repairs and technical information.

2012 - Present

Corning Community College

EMAIL: THAKES3@LIVE.COM

A.S. Computer Science / A.S. High Performance Computing

2011 Waverly High school High School Diploma