3683 Gorton Rd Corning , NY 14830 (607) 368-3004
dylandewert@live.com
Qualifications
About 7 Years of technical experience and training
Wide knowledge of computer systems and tactics
Ability to quickly and efficiently diagnose computer issues
Advanced hardware capabilities including hundreds of computer repairs
CCNA course completion
Management Experience
Technical Skills
Software
Windows MS DOS - 8.1
Windows Server 2003- 2012R2
Mac OSX Panther - Mavericks
-
Adobe Creative Suites CS2-5 and
Acrobat
Microsoft Office Suite 97-2013 and 365
Cisco IOS
Hardware
Desktop, Laptop, mobile phone, and tablets
Standard and Home Server
Cisco Routers and Switches
Printers, Copiers, Fax machines
DSLR Cameras
Work Experience
Best Buy
Oct 2009-Present
Geek Squad Manager August 2013 – Present
Responsibilities included and are not limited to the following
Direct management of all location based Geek Squad agents including Auto-Techs
Direct responsibility for Geek Squad all operations and business metrics
Responsible for locations overall customer satisfaction with the Geek Squad
Responsible for all individuals and product at location while MOD.
Handling of all customer issues, including and not limited to location based issues
regarding Best Buy its services (Geek Squad) and affiliated vendors.
Opening and Closing store duties (Store Key Holder), included back office asset
management
Geek Squad- Counter Intelligence Agent May 2011- Aug 2013
Full computer diagnostics and repair
Direct contact with client data and sensitive information (Backing up and retrieval of
data)
Daily tasks included fixing multiple client computers for an array of clientele, fixing
customer issues, and counter agents duties
Other responsibilities included training of new hires, department metrics, client
return time, and asset protection
Geek Squad - Counter Operations Agent Dec 2010 – May 2011
Worked the main Geek Squad counter, fielding technical questions, and phone calls
Quick Diagnosis of incoming client computer hardware and software issues
Daily Shipping and receiving of computers, mobile phones and home theater
equipment
Setup new computers, computer related hardware, and handled most post repair
operations
Responsible for client communications, and record keeping
Geek Squad - Customer Service Agent May 2010 – Dec 2010
Handled locations customer issues both service and non-service related
Answered the locations store line, offering light tech support and over the phone
sales
Processed all incoming transactions,including sales, returns and testing of returned
product
Computer & Mobile Sales Associate Oct 2009 – May 2010
Sold Geek Squad services, computer hardware, software and related products.
Responsible for department presentation, and stocking (completed product stock
reports)
Managed Locations YouTube, and FaceBook pages
Responsible for department selling metrics, and customer experience
Men’s Wearhouse Feb 2008 – June 2009
Customer Services Associate
Provided customer assistance for special events such as weddings, and proms
Planned, ordered, and fitted multiple wedding parties apparel daily
Education
Corning Community College – Corning, NY (Fall 2007- Spring
2009) (Fall 2012
- Present)
Graduation Expected December 2014
Corning East High School – Corning, NY
High School Diploma obtained June 2007
References available upon request