<WRAP centeralign>
<WRAP pagebreak>//Tyler Fitch//</WRAP>
<WRAP pagebreak>//Corning, NY//</WRAP>
<WRAP pagebreak>//twfitch07@gmail.com//</WRAP>
</WRAP>                                                                              
                                                                               

====== Profile ======
Detail oriented and proven to outperform what is expected. Knowledge of current IT standard software and procedures. Motivated to demonstrate expertise with teamwork and communication with others. Skilled at operating with a range of platforms. Able to handle difficult situations and come to a solution efficiently. 

====== Experience ======

<WRAP>**IT Desktop Technician, CTG, New York, November 2013-present**</WRAP>  
General software and hardware repairs of PC's, printers, and IP phones. Responsible for inventory levels of hardware. Management of Active Directory. Remote support for users that are off-site, and VPN configuration and support. Refreshing, imaging and deployment of PC's.

<WRAP>**Counter Intelligence Agent, Geek Squad Big Flats, New York 2013-2013**</WRAP> 
Accountable for diagnosing and repairing devices ranging from hardware and software complications to virus removal. Perform manual repairs of the Windows OS by registry editing. Experience with all versions of Windows, along with Mac OS, and mobile operating systems. 

<WRAP>**Counter Operations Agent, Geek Squad Big Flats, New York 2012-2013**</WRAP> 
Administer check-in and check-out processes of devices that are brought in for repair. Shipping and receiving, and maintaining quality communication levels with clients whose units are currently checked in. For the duration of being in this position, accomplished higher survey scores from clients and received awards from management for performance. 

<WRAP>**Multi-Channel Sales Associate, Best Buy Big Flats, New York 2012-mid 2012**</WRAP>
Required to manage online orders as well as over the phone orders placed through the store. While in position, excelled by raising sales figures from mediocre to exemplary status for the district locales. 

<WRAP>**Sales Associate, Best Buy Big Flats, New York 2011-2012**</WRAP> 
Responsibilities include sales of computers, tablets and all other related devices. Trained in finding the correct solution for the client’s problem, and executing in a professional manner.

====== Education ======

<WRAP>//Corning Community College  — Associate in Applied Science — Information Technology, 2014//</WRAP>

<WRAP>//Odessa-Montour Central School - 2010 //</WRAP>

====== Skills ======
  * Knowledge of a variety of OS's, including Mac OS and mobile operating systems
  * Experience with Server 2008 and 2012, as well as implementing the WDS and WSUS roles 
  * Ability to write HTML, CSS and batch files 
  * Active Directory
  * Hardware Imaging
  * Remote Support
  * IT Project Experience
  * Network troubleshooting and repair
  * Diagnosing many different types of hardware, and identifying OS issues
  * Competent with industry standards of Microsoft Word, Outlook, Excel and PowerPoint
  * Excellent writing and oral communication skills, including technical writing 
  * Team player with a detailed oriented mindset 
  * Formidable problem solving
  * Proficient with contending with change and high-stress situations 

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<WRAP em>References available upon request</WRAP>
</WRAP>