**Objective**

To take on responsibilities as a Process Tech with IT related functions to utilize my work experience and new skills to coincide with the department needs.

**Professional Summary**
  - Expert level desktop support.
  - Networking support, wired and wireless.
  - Researching and Analyzing new computing devices.
  - Writing documentation.
  - Negotiating with vendors to get better pricing.

**Skills:**
**Computers:** Dell, Apple, HP, Toshiba, ASUS, Acer, IBM, POS Stations.
Mobile Devices: Laptops, Smart Phones and Tablets.

**Operating System:**  Pre-Windows 7, Windows 8, Windows Server, Mac OS.
Software: Autocad 2013, Cimco Edit, Office 2010, MS Project, MS Publisher, Autocad 2013.

**Professional:** Vendor Management, Process Analysis and Customer Management, Project Management, Help Desk, Audio/Visual, Remote Support.

**Education**:
Corning Community College: Currently enrolled in Computer Information Science program.
Elmira College: Under graduate degree in Business Administration/Management 1990

 **Employment History**:
**Cornell University**, Student Academic Services: 07/11 - 2/12

**Senior Desktop Support Tech**
  - Provided desktop computer, A/V support for SAS department staff on a daily basis.
  - Provided support on Point of Sale (POS) systems.
  - Managed computers and users in Cornell Active Directory

**Cornell University**, Athletics and Physical Education: 	02/08 - 06/11

**Assistant IT Support**
  - Provided desktop support for Athletic department staff on a daily basis.
  - Assisted with the setup of audio/visual in conference rooms.
  - Managed user accounts in department file sharing server.
  - Managed a backup system for computers within Athletics and PE.
  - Installed and configured various software packages for users.

**Independent Consultant**:  				7/05 - 2/08

**Corning Incorporated**, (CTG Contract)		08/04 - 6/05

**Desktop Analyst**
  - Performed asset management and inventory tasks.
  - Provided technical support for HQ and internal customers.
  - Designed an internal process to gather information for deployment.
  - Imaged, configured, and deployed laptops and desktop PCs.
  - Provided individual training with customer.

**Corning Incorporated**, (CTG Contract Position)		08/03 - 10/03

**Desktop Analyst**
Completed a short term project on software upgrades.

**Corning Incorporated**, Science & Technology (S&T)	04/97 - 06/02
 
**Project Analyst**
  - Worked closely with software developers to complete projects using Palm bar-code devices.
  - Automated manual asset management and capturing real time laboratory inspection data.
  - Completed a project as a Project leader to select a desktop PC vendor.
  - Created, developed, and published a website for an IT Mobile Computing.
  - Built and implemented corporate standard images for PCs and laptops.
  - Directed a team of five technical supports staff in Mobile Computing.
  - Researched, tested, piloted and recommended computing/wireless devices.
  - Negotiated with hardware vendors to provide new devices for testing.
  - Created training documentation.
  - Integrated computer systems for the Corning Inc., UK Research Center.
  - Provided Level 1 & 2 technical support for hardware and software.

**Cornell University**, Human Ecology, Ithaca, NY 12/90 - 3/97

**Computer Technician**
  - Provided technical support for Novell networked PCs, Macs and printers.
  - Provided in-house training and support for e-mail systems.

**ACCREDITATION**:
  - DATA TECH Institute, Advanced Troubleshooting and Repair for PCs
  - DALE CARNEGIE TRAINING, Dale Carnegie Communication Course
  - College Center of the Finger Lakes, Dimension of Leadership 1
  - College Center of the Finger Lakes, Business Communication Training
  - College Center of the Finger Lakes, Project Management 1 Training