====== Dylan DeWert Jr. ====== 3683 Gorton Rd Corning , NY 14830 (607) 368-3004 [[dylandewert@live.com]] \\ \\ **__Qualifications__** \\ * About 7 Years of technical experience and training * Wide knowledge of computer systems and tactics * Ability to quickly and efficiently diagnose computer issues * Advanced hardware capabilities including hundreds of computer repairs * CCNA course completion * Management Experience\\ \\ **__Technical Skills__**\\ \\ **//Software//** * Windows MS DOS - 8.1 * Windows Server 2003- 2012R2 * Mac OSX Panther - Mavericks * Android OS and Apple iOS * Adobe Creative Suites CS2-5 and * Acrobat * Microsoft Office Suite 97-2013 and 365 * Cisco IOS **//Hardware//** * Desktop, Laptop, mobile phone, and tablets * Standard and Home Server * Cisco Routers and Switches * Printers, Copiers, Fax machines * DSLR Cameras \\ **__Work Experience__**\\ \\ //Best Buy// \\ Oct 2009-Present\\ __Geek Squad Manager__ August 2013 – Present\\ \\ //Responsibilities included and are not limited to the following//\\ \\ * Direct management of all location based Geek Squad agents including Auto-Techs * Direct responsibility for Geek Squad all operations and business metrics * Responsible for locations overall customer satisfaction with the Geek Squad * Responsible for all individuals and product at location while MOD. * Handling of all customer issues, including and not limited to location based issues * regarding Best Buy its services (Geek Squad) and affiliated vendors. * Opening and Closing store duties (Store Key Holder), included back office asset * management __Geek Squad- Counter Intelligence Agent__ May 2011- Aug 2013\\ * Full computer diagnostics and repair * Direct contact with client data and sensitive information (Backing up and retrieval of * data) * Daily tasks included fixing multiple client computers for an array of clientele, fixing * customer issues, and counter agents duties * Other responsibilities included training of new hires, department metrics, client * return time, and asset protection __Geek Squad - Counter Operations Agent__ Dec 2010 – May 2011\\ * Worked the main Geek Squad counter, fielding technical questions, and phone calls * Quick Diagnosis of incoming client computer hardware and software issues * Daily Shipping and receiving of computers, mobile phones and home theater * equipment * Setup new computers, computer related hardware, and handled most post repair * operations * Responsible for client communications, and record keeping __Geek Squad - Customer Service Agent__ May 2010 – Dec 2010\\ * Handled locations customer issues both service and non-service related * Answered the locations store line, offering light tech support and over the phone * sales * Processed all incoming transactions,including sales, returns and testing of returned * product __Computer & Mobile Sales Associate__ Oct 2009 – May 2010\\ * Sold Geek Squad services, computer hardware, software and related products. * Responsible for department presentation, and stocking (completed product stock * reports) * Managed Locations YouTube, and FaceBook pages * Responsible for department selling metrics, and customer experience __Men’s Wearhouse__ Feb 2008 – June 2009\\ Customer Services Associate * Provided customer assistance for special events such as weddings, and proms * Planned, ordered, and fitted multiple wedding parties apparel daily **__Education__**\\ \\ Corning Community College – Corning, NY (Fall 2007- Spring 2009) (Fall 2012 - Present)\\ //Graduation Expected December 2014// \\ \\ Corning East High School – Corning, NY\\ //High School Diploma obtained June 2007//\\ \\ //References available upon request// \\